Returns & Exchanges
At jouw bio & eco webshop, we want you to be completely satisfied with your sustainable purchase. If a product doesn't meet your expectations, you can return it within 30 days of receipt provided it remains in its original, eco-friendly packaging.
Register Your Return
Log in to your account or use our guest portal to select the items you wish to return and receive a digital return authorization number.
Pack Responsibly
Place the items in their original packaging; we encourage reusing the shipping box to minimize waste and support our green mission.
Ship the Package
Affix the provided prepaid shipping label and drop your parcel off at any certified eco-logistics point or local postal office.
Receive Your Refund
Once our team inspects the returned goods for quality, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing