Frequently Asked Questions
Everything you need to know about our sustainable and organic products.
What makes your products 'bio and eco'?
Every product in our shop is carefully vetted for organic certifications, sustainable sourcing, and eco-friendly manufacturing processes to ensure minimal environmental impact.
What are your shipping times and costs?
We offer carbon-neutral shipping on all orders. Standard delivery typically takes 2-4 business days, and shipping is free for all orders over €50.
Do you use plastic-free packaging?
Yes, we are committed to a zero-waste philosophy. All orders are packed using recycled cardboard, paper tape, and biodegradable fillers—no plastic involved.
What is your return policy?
If you are not satisfied with your purchase, you can return unused items in their original packaging within 30 days for a full refund or exchange.
Which payment methods do you accept?
We accept all major credit cards, PayPal, iDEAL, Bancontact, and Apple Pay to ensure a secure and convenient checkout experience.
Are your products cruelty-free?
Absolutely. We strictly partner with brands that do not test on animals and prioritize vegan-friendly ingredients whenever possible.